Title: Service Manager
Employee Quote: “I enjoy working with TVF because we are like a family.”
Bill’s primary responsibilities as Service Manager include providing quotes for potential service work on Ridgid tool products, maintaining adequate levels of Ridgid repair parts, and overseeing the will-call counter area and warehouse staff. Bill can frequently be found pitching in with just about anything that needs to be taken care of around the office. When he’s asked to do something out of the ordinary, his answer is usually “Yes, I used to work in that field!” He is definitely our jack-of-all-trades and go-to guy. Bill has been with TVF since July 2005. What makes Bill most valuable is his Ridgid Factory training, however, Bill’s customer care, product knowledge and service are all skills that make him extremely valuable to TVF.
Outside of work Bill is a devoted husband with a beautiful wife, children and grandchildren. He is involved in several diverse activities and organizations; he’s Ride Captain with the Patriot Guard Riders, a member of the VFW, Concession Manager for the Azalea Little League, a member of Virginia Beach Fire Department CERT and volunteer for the Navy SEAL Foundation.